When Protocol Takes Over

Thanks to a very unusual delay on Singapore Airlines’ part, I was facing a 6 hour wait at Heathrow Airport. With the ‘We have it so good‘ realizations of late, I was pretty pleased with my own response to the situation. No ‘playing victim’, no tantrums – my energy was focused on finding a place […]

Commit to Making it Work

Yesterday, I was reminded of something I learnt when on project in the Middle East. I was fortunate to be part of a massive change effort where we helping bring together 3 companies. As it is the case with change, there is always a lot of chaos and chaos is always stressful. Never mind chaos […]

Kuppamma

I go home every 4-6 months to a loving family. And there are few things that equal the joy of being at home at the end of the day. When I think of home and family, Kuppamma always features. I realized that when I saw her wave with her characteristic smile on Skype while talking […]

The Magic of Bookshelves

When I was growing up in Chennai, my Mom took me (very often) to Lending Library’s. I remember her first favorite haunt – a ‘Balaji’ lending library that had a small collection, then a ‘Ramona’ that had a slightly bigger collection and finally ‘Easwari’ that had the biggest collection. The haunts changed but the habit […]

On Great Disney Housekeepers

This week’s ‘Book Learning’ draws inspiration from ‘First, Break All The Rules’ by Marcus Buckingham- The 8 best housekeepers at Disneyland had 1 thing in common – they had the exact same ‘ritual’ after they finished cleaning a room. They would lie on the guests bed and turn on the ceiling fan. Why? Because this […]

Talker’s Block – Seth Godin

Seth Godin had a truly fantastic post yesterday and I would like to share it with you. Talker’s blockNo one ever gets talker’s block. No one wakes up in the morning, discovers he has nothing to say and sits quietly, for days or weeks, until the muse hits, until the moment is right, until all the […]

Walk the Talk, Julius

‘WikiLeaks is a not-for-profit media organisation. Our goal is to bring important news and information to the public. ‘ The Wikileaks website has Julius Assange’s photo all over it with the ‘Help WikiLeaks Keep Government’s Open’ message. Now, in the spirit of ‘open disclosure’, I find WikiLeaks a disgusting idea – almost as vile as terrorism. […]