What they remember

Over the years, I’ve heard many people recount memorable meetings with people they considered great. For some, it was a famous athlete and, for others, it was a favorite author or leader. And, I always find it interesting to observe what they remember. They rarely recount the big speech or the fantastic performance during the […]

The case against innate talent – The 200 words project

(continued from parts 1, 2, 3). Researcher K Anders Ericsson has researched expert performance for the past 30+ years. In every case, his analysis has revealed one thread – every innate talent/prodigy story can be deconstructed to reveal “deliberate practice.” Deliberate practice is practice that is typically guided by a coach that has specific goals, […]

Most people

A dear friend recently wrote about an experience that changed how he approached life.  In his words (slightly edited to remove details about the experience) – “By most people’s objective accounts, I was doing the right things, being the right kind of person and living a ‘good life.’ But, let’s be real – most people don’t […]

Customer retention

For most subscription services, customer retention is the holy grail. Retaining a customer is cheaper than acquiring a new one. In addition, retention increases your chances of getting referrals. It is, mostly, a no brainer. So, how do we actually go about retaining customers? While there are multiple levers, there are two that likely drive most […]

Deliberate practice minus the 10,000 hour rule – The 200 words project

(continued from parts 1, 2). The Outliers by Malcolm Gladwell popularized the idea of 10,000 hours required to become an expert . There were, however, two issues with the 10,000 hour rule. First, there is no magic number for the number of hours required to become an expert. It varies by field. 10,000 hours could […]

One hour

If you spent one hour this weekend on learning something that will be useful to your career, that’s just an hour, right? Can one hour really accomplish all that much? But, what if you spent an hour every weekend for the next 4 weeks? Then again, what if you spent one hour every weekend for the full next year? […]