What they remember

Over the years, I’ve heard many people recount memorable meetings with people they considered great. For some, it was a famous athlete and, for others, it was a favorite author or leader. And, I always find it interesting to observe what they remember. They rarely recount the big speech or the fantastic performance during the […]

Magnets, glue, and iron filings – why groups work and when they fail

My model for any group/tribe of people – a family, a team, a community, or a company – involves magnets, glue, and iron filings. The analogy is not perfect but I do find it very helpful in understanding why groups work and when they fail The magnet is the leader of the group. And, there generally always is a […]

Every market/client has problems and every market/client is special

There is a nice consulting truism that serves as a reminder from time to time – every market/client has problems and every market/client is special and, most importantly, no one really understands this (especially not those people sitting in headquarters). I’ve seen this across clients and across country organizations within the same client. Every country […]