Productive communication

We often think of productivity in terms of work we get done. But, our ability to communicate has a big impact on our own productivity as well as that of others around us.

And, as a friend pointed out the other day, we can get a lot more done if we can manage to communicate consistently in a way that manages to challenge people’s thinking without making them feel defensive.

PS: I’m not sure yet as to what the key to challenging without creating defensiveness is – since I’m not good at it myself. Would love your ideas. I’ll aim to share a synthesis after giving this more thought.