Attachment to principles versus processes

The biggest benefit of experience is better pattern matching. You’ve seen many of the today’s movies play out before and are equipped to deal with them. The downside is a growing attachment to processes versus principles. This when you say something like – “This worked before. This is how I do this sort of thing” instead of “This is why I do what I do.”

I’ve noticed this creep into my thought process from time to time when it wouldn’t have five years back.

Here’s an example – let’s say a rapid, iterative approach to product creation worked on your team in the last year. The process you could get attached to is “Rapid, iterative product creation is how I build products.” Instead, the principle probably is – “The best process to building products is dependent on the context, the company, and the kind of customer.” If you were attached to the principle, you might decide that slower, more thoughtful product creation process is what the current situation needs. Whatever the outcome, you’d consider the alternative.

The challenge with developing an attachment to a process over a principle is that the principle you implicitly choose is “Refusing to ask why means choosing comfort over growth and inflexibility over seeking the truth.”

That is the polar opposite of one of the most important life principles – change is the only constant. We either change proactively or are forced to do so by circumstance – an experience that is best avoided.

Principles first. Processes second.

Internet speed and monopoly power

My mom used to have a 16 MBPS (mega bytes per second) internet connection a few years ago in India. However, in the past 3-4 years, there’s been a slew of new competitors in the broadband market and her internet speed right now is 75 MBPS. Thanks to the competition, the costs have also gone down every year.

We had a 150 MBPS connection via Comcast at home last year. Comcast recently notified me that the 150 MBPS was actually a “special offer.” And, if I still wanted it, I’d have to pay $15 per month extra. I could keep my current rate – but they’d lower our speed to 60 MBPS.

I called up our apartment’s front office to check what my options were if I didn’t choose Comcast. She explained to me that there were none.

So, I called Comcast back and said I’d take the downgrade.

Now, 60 MBPS is more than sufficient for normal internet use. In addition, this is definitely a first world problem. However, it illustrates the cost of a regulation driven monopoly. When your users have nowhere else to go to, you can do the bare minimum and get away with it.

It doesn’t mean you should. But, the incentives to drive profits and “shareholder value” at the expense of customers with no alternatives is very powerful indeed.

Looking outward

There’s a lot written these days about millennial employees looking to find purpose at work. These discussions are interesting and speak to the challenges executives and HR professionals face as they seek to combine monetization with collaborative and inspiring workplace.

That said, I do find myself wondering how much of this is actually about the desire to find purpose at work versus seeking those powerful and elusive intangibles like happiness, equanimity, and peace of mind.

If it is the latter – and, in many cases, there’s reason to believe it is – seeking fulfillment at the office is just a distraction. Regardless of how wonderful the values might be, workplace cultures are built around incentives like pay, promotions, and performance reviews that encourage us to look outward. The powerful intangibles that we tend to seek, on the other hand, only exist when we look inward.

No amount of effort will help us find them if we spend it looking in the wrong places.

Find them within ourselves, we must.

Committing to rewriting

When we write, the first draft is simply a crystallization of our thinking. The first draft, in essence, is for us. The challenge with writing well is rewriting that first draft with our audience in mind. Doing so helps us separate the process of thinking from the process of writing.

While this sounds simple in practice, this turns out to be very hard. As Barbara Minto articulately describes – “Once you put ideas in writing, they take on an incredible beauty in the author’s eyes. They seem to glow with a fine patina that you will be quite reluctant to disturb.” 

This is true – at least in my experience.

One approach to solving this problem is to lay out your thought process on a piece of paper before writing. That, however, may not work for everyone. While I’m keen to test it, I’m not optimistic about my attempts to do this well.

The alternative solution I’m more hopeful about is to start writing by making a strong commitment to rewrite as soon as I complete the first draft. Setting this expectation will hopefully make it easier for me to not get lost in the “glow” of my first draft.

Here’s to experimenting with both.

PS: Thankfully, the tools we use today are perfect editing and rewriting. It is a pity if we use our current suite of editing tools like typewriters.

Triumph of spirit

I love mega sporting events. In the space of a few days, they regularly showcase the best of humanity – the warmth of supporters from opposing countries, stunning displays of athleticism, nerves of steel, and spirit from the players. We witnessed all of this in the World Cup and Wimbledon. Since the arrival of 2 kids, I am temporarily just a score + highlights follower. But, my oh my, what scores and highlights they were.

The Wimbledon semi final score line tells the story of the men’s bracket. The athleticism on display from Djokovic and Anderson was something else.

Then again, Serena Williams’ runner up run after giving birth to a baby just 9 months ago takes the gold medal for jaw dropping awesomeness.

And, finally, the world cup had so many wonderful displays of spirit. But, if there was an award for spirit, Croatia would have won it. The Croatian team has faced many trials and tribulations off the court in the past few years with a big corruption scandal. What a way to bounce back. They reached the final following stirring comebacks in every one of their three knock out games – all of which went to extra time. The final, however, was always going to be a mismatch. France’s ridiculously talented side won the world cup despite never really peaking. There’s plenty more to come from this team.

Spirit is a set of qualities that form the key elements of a character of a human. Sporting events such as the World cup and Wimbledon remind us of the power of that spirit. What do such events mean for the rest of us then?

There may be no world cups in our workplaces. But, that doesn’t mean we don’t or can’t showcase spirit. Unlike in the case of such mega sporting events, we are all running the marathon of life. And, the best demonstration of our spirit lies in how we show up everyday – at home and at work.

The world cup is now over. It is on us to take this inspiration and make it count.

Career decisions and partners

A member of our team did a fireside chat with an executive/wise friend who was leaving our organization. One of the questions he asked was about her most important career decision.

After giving it a moments thought, she said – “Marrying my husband.” She went on to share her appreciation for their relationship, for their partnership as parents, and explained that it was key to any success she had enjoyed in her career and also to her happiness.

I think about that answer from time to time.

I grew up in India where marriage is a default decision. Most kids growing up in India don’t think about whether marriage is for them. It is just something you do once you get out of college and get a job. Kids come after that.

Economic development changes the nature of such default decisions. The US in the 1950s wasn’t all that different. You found a job, married young, and had kids. That has changed and we’re seeing that change in the urban centers of India too. We all have our own unique journeys. Marriage is not for everyone. And, having kids is definitely not for everyone.

That said, if you do decide that it ought to be part of your journey, marriage does end up being a critical decision. Once you are past the honeymoon phase, your partner becomes your shrink, best friend, life coach, loyal critic, movie buddy, and romantic partner all in one. By this time, you’ve heard all of each other’s stories and know every one of your crazy quirks. It can be hard to both love and like people you know well – that’s why relationships take work.

In addition, both your personalities, likes, and dislikes influence each other and you find a thermodynamic equilibrium of sorts over time. If you then decide to have kids, you move from testing your partnership in the little leagues to playing in the major leagues. The challenges and stakes get higher as you try and balance being parents and partners while learning to trust each other’s decision making processes.

Successful careers are the result of a large team of contributors. No one does anything of note by themselves. A few succeed despite bad partnerships. But, in most cases, careers are only as successful as the strength of the partnership at the center of it all. That’s because great partnerships in life are like great partnerships in sports and business – both of you push each other and grow together to become the best versions of yourself while complementing each other as a team.

Over the years, I’ve spoken to a lot of friends and colleagues who were thinking about marriage. It is a hard topic to talk about because you don’t have many personal data points to draw from if you have done it well. It is also why I don’t write about it that much. But, if I were to speak from my experience, I’d probably say it is worth being very thoughtful about that choice. And, once we choose, it is on us to commit wholeheartedly and do the work – every day. It definitely is the among the most important decisions we get to make.

In the final analysis, this partnership and this life are completely what we make of it. And, if we want to and are lucky, we have the opportunity to work at making it special and fun – together.

The Queen died. The King died.

Take 1: The Queen died. The King died.

Take 2: The Queen died. And the King died of a broken heart.

Five extra words transformed two boring facts into a story capable of stirring emotion (“Aww”). There’s a lot of talk about storytelling with mental pictures of Steve Jobs floating around. But, if you had to be reductionist, the formula (probably) would be –

Stories = Facts + Context + Emotion

As we move from one meeting to the next pitching our ideas, it is worth remembering that facts and logic only help people reach conclusions. Stories, however, bring emotion to the table.

And, it is emotion that drives action.

(H/T Dan Pink – for such a memorable illustration on the power of stories.)